Return Policy

Adrina Australia Return Policy

At Adrina Australia, we understand that sometimes a product may not meet your expectations, and we're here to help. Our return policy is designed to ensure a smooth return process while keeping a few important points in mind.

Return Policy Overview

  • If you've received incorrect items or if the items you received are defective, please contact us at info@adrina-australia.com to address the issue directly.
  • If you are not completely satisfied with your purchase, you may return the items to us within 30 days of receipt, provided they are in their original, unused, and unopened condition.

Please Note: Items that have been used, or are not in their original condition are not eligible for a refund or exchange.

How to Request a Return

  1. Request a Return Form:

    • Email us at info@adrina-australia.com with your order details, and we will provide you with the required return form and instructions.

  2. Prepare Your Return Shipment:

    • Make sure your items are securely packaged to prevent any damage during transit.
    • Clearly mark "Returns" on the outside of your parcel.
    • Use a traceable and insured shipping service for safe delivery, and email us the tracking information at info@adrina-australia.com.

  3. Send Your Package:

    • Return the items along with the completed return form to the address provided on the form.
    • The cost of return shipping is the responsibility of the customer, and it may involve higher shipping fees as we process returns outside Australia.

Return Terms and Guidelines

  • Condition of Items: All items must be returned in their original and undamaged condition.
  • Packaging: Ensure all items are securely packaged to avoid damage during transit. We are not responsible for items lost or damaged in return shipping.
  • Shipping Method: Use a traceable and insured shipping method to prevent any misunderstandings or issues with the return.
  • Return Form Approval: Only returns that have been approved and have an accompanying return form will be processed.

Processing Your Refund

  • Once we have received and inspected the returned items, we will process your refund within five - ten working days.
  • The refund amount will be credited to your original payment method.
  • Please be aware that returning your package to our processing facility in Asia involve return costs, which are the consumers responsibility. 

Contact Us

If you have any questions or need assistance with your return, we're here to help! You can reach us at info@adrina-australia.com, and we'll gladly assist with any inquiries you may have.